Real Value RV Rental Canada Rental Terms for travel between 01-Jan-2008 and 31-Dec-2008
Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Real Value RV Rentals Canada. Here is a summary of the terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for Real Value RV Rentals Canada
- The Supplier means the operator of Real Value RV Rentals Canada
- The Client is also referred to as the hirer (s), the renter(s) or the customer(s)
Availability
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, the supplier reserves the right to substitute that vehicle with another of equal or greater value at no additional cost to the customer. Any subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.
Currency
All rates and quotes are in Canadian dollars
Taxes/GST
All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change.
At the time of printing, taxes are as follows: 12% (5% GST + 7% PST)
Other Charges
Preparation Fee
This mandatory one time fee includes: Initial Propane fill, Toilet chemicals, 2 rolls of biodegradable toilet paper, fresh water and sewer hoses, rubber gloves and Transfer.
Convenience Kits
These vehicle and personal kits are available per person / rental and includes:
Pots, pans and kettle
Dinner set
Cutlery set
Steak knives
Coffee cups/glasses
One extra dinner set (guest)
Mixing bowls
Assorted kitchen utensils
Cutting board
Strainer
Food savers
Coffee filter and thermos
Tea pot
Can opener
Cork screw
Pail/Broom and dust pan
Clothes hangers/clothes pins
Matches/ashtray (on request)
Comforter in duvet cover
Pillow and pillow case
Bed sheet
Towels/body soap
Basic tool set and flashlight
Toaster (on request)
Axe
Lawn chair
Instruction manual
Campground directories/road
maps/KOA value card
Note: Convenience kits for children age 12 and under are free; valid if convenience kits for accompanying adults are paid in full.
Miscellaneous Rentals
Toaster Oven
Camping Table
*Bikes
*Bike Rack
*Foldable Bike.
*bikes and bike racks must be booked in advance and are subject to availability.
Note: No child bike-seat or children bikes available.
Driver’s license requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older. An international driver’s license is recommended but is only valid in combination with the national driver’s license.
Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 9am and 3pm local time.
Drop off
Monday to Saturday, 9am to 12noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles. There will be a $30.00 charge per hour if the vehicle is overdue without supplier's permission. Rental extensions must have prior approval from the supplier.
Early return
The supplier will not pay any refunds for rentals returned prior to the arranged drop off date.
Fuel:
The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank.
Groups
Reservations for six or more vehicles travelling together are considered a group booking. We encourage groups to travel in Low Season and will provide an attractive quote if at least 2/3 of the time travelled is in Low Season. For groups with more than 20 participants, special coach transfer arrangements may have to be made. Cost for the coach transfer will be at the booking agent’s expense.
Northern Travel
Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted when disclosed in advance.
Payments by clients
You initial deposit payable at booking confirmation and balance of your rental costs collected 20 days prior to rental commencement are payable by Visa or Mastercard.
If there are charges payable at vehicle pick up (e.g. optional physical extras or taxes) the supplier will accept the following methods of payment:
Visa • MasterCard • American Express • Traveler’s Cheques • Canadian dollars
Refund / Repairs
All replacement parts or repairs in excess of $50.00 require prior authorization from the supplier Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation will be given.
Travel Restrictions
Travel into Mexico is prohibited
Travel in Death Valley, California, is prohibited between June 1 and August 31
Non-public roads and off-road driving is prohibited at all times
No parking in downtown Montreal and New York at all times
RV’s must not be left unattended by renter in Montreal, Quebec City, Ottawa or New York City due to risk of theft
Security Deposit
An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. No cash rentals allowed.
In case when the CDR Insurance is not purchased, the supplier reserves the right to block the full amount of the deductible on the customer’s credit card
Insurance
The supplier maintains liability coverage on all its rental vehicles to a maximum of CAD 5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by the supplier have been followed. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7,500.00 per occurrence. All coverage and waivers are subject to the expressed terms of the contract and of the applicable motor vehicle insurance contract.
CDR – COLLISION DEDUCTIBLE REDUCER
A collision damage reducer is available for CAD $20.00 per day to a maximum of CAD $600.00 per rental and provides the
following benefits:
- CDR coverage reduces the renter’s responsibility for collision damages from CAD $7,500.00 to CAD $500.00 per occurrence.
- CDR coverage reduces the renter’s responsibility for comprehensive damage (e.g. windshield, break-in and theft) from CAD $7,500.00 to CAD $500.00 per occurrence.
Renter please note: A new windshield will cost between CAD $500.00 and CAD $800.00 depending on the type and model year of the vehicle.
- CDR coverage will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agreed upon by supplier and the renter and will be dispatched within 24 hours from the time the renter notifies the supplier that the renter’s vehicle has become undrivable. Delivery will be limited to British Columbia. Any expenses for accommodation, food etc. are the renter’s responsibility, if damage is the renter’s fault
.
Damages and deductibles are subject to applicable taxes.
In case the CDR Insurance is not purchased, the supplier reserves the right to block the full amount of the deductible on the customer’s credit card.
| Renter's Responsibility | | DAMAGE DESCRIPTION | WITHOUT CDR | WITH CDR | Accidents / Tire damages/
Hit & Run / Animal impact | Up to CAD $7,500.00 | Up to CAD $500.00 | | Break-ins / Vehicle Theft/ Fire | Up to CAD $7,500.00 | Up to CAD $500.00 | Glass / Windshield damage
(incl. stone chips) | Up to CAD $7,500.00 | Up to CAD $500.00 |
The following damages are not covered by insurance and the costs of all resulting repairs are therefore the responsibility of the renter:
- Deliberate and/or wilful damages by the renter or damages caused while driving under the influence of alcohol and/or drugs
- Damages due to failing to maintain proper fluid levels (engine & transmission), or proper tire pressure and damages due to the misuse of the braking system (overheating) and/or the transmission (overdrive)
- Damages due to violation of travel restrictions
- Damages to the interior of the unit (not caused by an accident)
- Damages occurring in an accident the renter has failed to report to the police
- Damage or theft of renter’s personal belongings
Travel Restriction:
- Travel into Mexico is prohibited
- Travel in Death Valley, California, is prohibited between June 1 and August 31
- Non-public roads and off-road driving is prohibited at all times
- The supplier does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages
In the event of an accident, the supplier will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies the supplier that the renter is not at fault, the supplier agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.
Suitcase Storage
The supplier offers free storage of luggage at owner’s risk.
Traffic Violations
The renter of the vehicle will be responsible for all fines resulting from traffic violations (including parking tickets) during the time of the rental. As a courtesy, the supplier will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. Should any tickets or fines go unpaid, the supplier reserves the right to charge a $25.00 administration fee in addition to the amount of the fine. All fees will be charged to the renter’s credit card.
Transfers
The supplier offers free transfers to/from Vancouver International Airport, hotels in the vicinity of the airport, as well as hotels downtown.
NOTE: No transfers provided after 1:00 p.m.
Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by the supplier will result in a $25 service charge. Outside washing is not required (except when returning to the Whitehorse Station, where it is mandatory), unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travelers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Cancellation Charges
The initial deposit paid is non-refundable for both Individual & Group Reservations. In addition to forfeiting your deposit, the following charges also apply:
Individual Reservation
From day after booking confirmation until 49 days rior to vehicle pick up: Individual Reservation: 10% of rental charges, minimum charge CAD$100
18 to 48 days prior to departure: 20% of rental charges, minimum charge CAD$500
Less than 18 days prior to departure: 80% of rental charges, minimum charge $1,000
Departure day and no show: 100% of rental charges
One-way rentals: CAD$200 in additional to applicable fee
Cancellation of Group Reservations:
Over 95 days prior to departure: $100 per vehicle
36-94 days prior to departure: $300 per vehicle
35 days prior to departure: Individual reservation fee
Note: Cancellation charge not to exceed amount of the rental, any cancellation charges are subject to taxes.
Changes
First change will be free of charge, any time after the first, $35 each will be charged. All changes and cancellation charges are subject to taxes. Please note: these fees set out by the supplier are in addition to those on the website amendment fees.
Pets
On request only.
Canadian Statutory Holidays| New Years Day | January 1 | | Good Friday | April 10 | | Victoria Day | May 18 | | Canada Day | July 1 | Natal Day
(Nova Scotia) | August 3 | Civic Holiday
(BC,AB,ON) | August 3 | Discovery Day
(Yukon) | August 17 | | Labour Day | September 7 | | Thanksgiving | October 12 | | Remembrance Day | November 11 | | Christmas Day | December 25 | | Boxing Day | December 26 |
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Real Value RV Rental Canada insurance
Insurance
The Supplier maintains liability coverage on all its rental vehicles to a maximum of $5,000,000 for any bodily injury and property damage liability claims from the operation or use of it's rental; vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of $5000 per occurrence. All coverage and waivers are subject to the terms of this contract and of the applicable motor vehicle insurance contract. CDR ( Collision Deductible Reducer) is an optional insurance with a $500 deductible. CDR charges minimum 7 days.
Collision Deductible Reducer
A collision damage reducer is available for $20 per day to a maximum of $600 per rental and provides the following benefits:
1) CDR coverage reduces the renter's responsibility for collisions damages from $5000 to $500 per occurrence.
2) CDR coverage reduces the renters responsibility for comprehensive damage (e.g. windshield, break-in and theft) from $5000 to $500 per occurence.Renters please note: A new windshield will cost between $400 and $800 depending on the type and model year of the vehicle.
3) CDR coverage will guarantee the renter a replacement vehicle when renter's vehicle becomes un drivable due to damage, even if the renter is at fault. The replacement vehicle will be delivered to a location agree upon by The Supplier and the renter and will be dispatched within 48 hours from the time the renter notifies The Supplier that the renter's vehicle has become un drivable. Delivery will be limited to a province/state that borders to the province in which the renter took delivery of the renter';s vehicle. Any expenses for accommodation, food etc.are the renter's responsibility, if damage is the renter's fault.
The Supplier will not deliver 27" and 29" Motorhomes to the Yukon, Northwest Territories and Alaska
Renters Responsibility
DAMAGE DESCRIPTION WITHOUT CDR WITH CDR
Accidents / Tire damages / Hit and Run / Animal impact up to $5000 up to $500
Break-in / Vehicle Theft / Vandalism and Fire up to $5000 up to $500
Glass / Windshields damage (including stone chip)
up to $5000 up to $500
The following damages are not covered by insurance and the costs of all resulting repairs are therefore the responsibility of the renter.
- Deliberate and / or wilful damages by the renter or damages caused while driving under the influence of alcohol and / or drugs.
- Damages due to failing to maintain proper levels of fluid (engine & transmission), or proper tire pressure and damages due to the misuse of the breaking system (overheating) and / or the transmission (overdrive).
- Damages that occur when driving in prohibited areas such as: PRIVATE ROADS, LOGGING ROADS, FORESTRY TRUNK ROADS, DEATH VALLEY (USA) and MEXICO.
- Damages to the interior of the unit (not caused by an accident)
- A damage occurring in an accident the renter has failed to report to the police.
- Damages due to violation of Travel Restrictions
Travel into Mexico is prohibited.
Travel in Death Valley, California is prohibited between 01 June and 31 August.
Non-public roads and off-road driving is prohibited at all times.
No Parking in downtown Montreal or New York at all times.
RV's must not be unattended by renter in Montreal, Quebec City, Ottawa or New York City due to risk of theft.
Renters Please Note
In the event of an accident, The Supplier will process the credit card security deposit until the motor vehicle insurance company determines responsibility for the accident. If the motor vehicle insurance company notifies The Supplier that the renter is not at fault, The Supplier agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.
Calgary depot
Address: 536 Kingsview Way SE
, Airdrie - T4A 0B3
, Calgary
, Alberta
, CA
Office Hours:
Mon - Fri: 8:30am - 5:00pm (local time)
Saturday: 8:30am - 4:00pm (local time)
Sunday and Public Holidays: Closed
Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 9am and 3pm local time.
PLEASE BE AWARE THAT WE DO NOT ALLOW PICK UP ON SAME DAY AS AN OVERSEAS FLIGHT.
Drop off
Monday to Saturday, 9am to 12noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles. There will be a $30.00 charge per hour if the vehicle is overdue without the supplier’s permission. Rental extensions must have prior approval from the supplier.
Transfers
Supplier offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown.
NOTE: No transfers provided after 1:00 p.m.
How to get supplier's Calgary Station:
Hwy 1 West
Coming from Banff/Canmore:
Take Exit 161, Hwy. 22/Cochrane. Follow Hwy.22 (across three traffic lights) till you reach Hwy. 567, turn right (Gas station on the corner), follow Hwy. 567 (don’t turn left or right), it will pass into Big Hill Spring Rd., till you reach Airdrie. Cross a few traffic lights, an underbridge and another traffic light. Then turn right the next road (Service road, sharp turn) follow that road parallel to the highway, drive past Sunridge RV (yellow roof), take the next left, supplier is on top of the little hill to your left.
Hwy 1 East
Coming from Medicine Hat/Brooks:
Take Exit 258, Deerfoot Trail (N)orth, (Hwy. 2), follow Hwy. 2 till you reach Exit 282 (first exit of Airdrie), turn right, then right again the next road (Service road, sharp turn) follow that road parallel to the highway, drive past Sunridge RV (yellow roof), take the next left, supplier is on top of the little hill to your left.
Hwy 2 South
Coming from Okotoks/Lethbridge:
Follow Hwy. 2 through Calgary till you reach Exit 282, See remaining direction above (coming from Hwy 1 East)
Hwy 2 North
Coming from Edmonton/Red Deer:
Take exit 282, at the traffic light left, under the underbridge and another traffic light. Then turn right the next road (Service road, sharp turn) follow that |road parallel to the highway, drive past Sunridge RV (yellow roof), take the next left, the supplier is on top of the little hill to your left.
Halifax depot
Address: 726 Rocky Lake Drive
, Bedford B4A 2T7
, Halifax
, Nova Scotia
, CA
Office Hours:
Mon - Fri: 8:30am - 5:00pm (local time)
Saturday: 8:30am - 4:00pm (local time)
Sunday and Public Holidays: Closed
Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 9am and 3pm local time.
PLEASE BE AWARE THAT WE DO NOT ALLOW PICK UP ON SAME DAY AS AN OVERSEAS FLIGHT.
Drop off
Monday to Saturday, 9am to 12noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles. There will be a $30.00 charge per hour if the vehicle is overdue without the supplier’s permission. Rental extensions must have prior approval from supplier.
Transfers
Supplier offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown.
NOTE: No transfers provided after 1:00 p.m.
How to get to supplier's Halifax Station
Highway 102
Arriving from the airport:
Take exit 4C, turn left at traffic light. Continue on Duke Street. Turn left at the corner of Duke Street and Rocky Lake Drive. At second entrance turn left into suppliery parking lot.
Highway 102
Coming from Halifax:
Take exit 4C, turn right at traffic light. Continue on Duke Street. Turn left at the corner of Duke Street and Rocky Lake Drive. At second entrance turn left into supplier parking lot.
Through Bedford:
Take Rocky Lake Drive between Petro Canada and Canadian Tire. Continue on Rocky Lake Drive until you reach supplier location. Take second entrance into supplier drop off location.
Toronto depot
Address: 5362 County Road 27 North
, RR 1, Cookstown L0L1L0
, Cookstown
, Ontario
, CA
Office Hours:
Mon - Fri: 8:30am - 5:00pm (local time)
Saturday: 8:30am - 4:00pm (local time)
Sunday and Public Holidays: Closed
Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 9am and 3pm local time.
PLEASE BE AWARE THAT WE DO NOT ALLOW PICK UP ON SAME DAY AS AN OVERSEAS FLIGHT.
Drop off
Monday to Saturday, 9am to 12noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles. There will be a $30.00 charge per hour if the vehicle is overdue without the supplier’s permission. Rental extensions must have prior approval from the supplier.
Transfers
Supplier offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown.
NOTE: No transfers provided after 1:00 p.m.
How to get supplier's Toronto Station:
Highway 400 North
Coming from Toronto:
Take Exit 75 towards Cookstown/Alliston. Turn left onto Hwy 89 West until you reach Cookstown. At 1st light turn right onto King St N / Hwy 27 N. supplier is at the right side, between 2nd and 3rd Line.
Highway 400 South
Coming from Barrie:
Take Exit 75 towards Cookstown/Alliston. Turn right onto Hwy 89 West until you reach Cookstown. At 1st light turn right onto King St N / Hwy 27 N. supplier is at the right side, between 2nd and 3rd Line.
Vancouver depot
Address: 30440 South Fraser Way
, Abbotsford
, British Columbia V2T 6L4
, CA
Pick up service
The Supplier offers free transfers to/from Vancouver International Airport and hotels in the vicinity of the airport. Transfers are scheduled for between 11am - 2pm Please note the physical depot is situated approximately 65kms away from Vancouver Airport area and your transfer trip will take roughly one hour to the physical depot for vehicle collection. If you have not done so already please give us your flight details or hotel details at least 2 days ahead of your arrival to ensure we know where to meet you for shuttle pick up.
Office Hours:
Mon - Fri: 8:30am - 5:00pm (local time)
Saturday: 8:30am - 4:00pm (local time)
Sunday and Public Holidays: Closed
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